Comments on: Maximise Customer Satisfaction: Kanban Cycle Time https://getnave.com/blog/kanban-cycle-time/ Sun, 02 Jul 2023 13:25:18 +0000 hourly 1 https://wordpress.org/?v=6.9.1 By: Sonya Siderova https://getnave.com/blog/kanban-cycle-time/#comment-598 Mon, 21 Dec 2020 13:29:14 +0000 https://getnave.com/blog/?p=410#comment-598 In reply to CRAIG STOYLES.

Hi Craig,

Yes, absolutely! You should count the UAT time as well as it is part of your delivery workflow. Then, you can communicate what % it represents from your overall delivery times and emphasize the impact it has on your performance.

]]> By: CRAIG STOYLES https://getnave.com/blog/kanban-cycle-time/#comment-589 Thu, 10 Dec 2020 18:14:45 +0000 https://getnave.com/blog/?p=410#comment-589 Hi, thanks for this post. It’s very informative. I’m wondering if UAT should be included in Cycle time calculation. The team already has work tested by BA’s or PO’s in the team but currently they can wait for days or even weeks sometimes for business to test in UAT. The team’s cycle time currently includes the UAT period eventhough despite following up with the Business, there is little they can do to influence the turnaround time on items getting reviewed in UAT by the Business. Thanks!

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